Preschool swimming lessons

Swimming lessons members receive:

• one swimming lesson per week;
• unlimited pool access for the student, along with a supervising parent – great for practise or play;
• 10% merchandise discount;
• access to eight make-up lessons per year for children who miss a lesson;
• certificates for each level of the program achieved.

Parents of children will receive:

• access to the SwimDesk parent portal to track your child’s achievements as they progress through the swim program.

• Swimwear for your child 
• Dry clothes
• Towel
• Goggles (recommended)

We also recommend that parents bring swimwear for themselves during the first few lessons in case your child needs your support in the water.

If your child is still in nappies, you will also need to bring aqua nappies that fit tightly around the thighs. Don't worry if you don't have any or forget to pack them – you can buy them in centre.

To provide a safe environment for your child, parents / carers must:

• come to the edge of the pool at the start of the lesson and directly hand over your child to the teacher;
• watch the swimming lesson and remain in the centre at all times;
• stay as close as possible to the lesson (such as by sitting in the chairs around the pool);
• come to the edge of the pool at the end of lesson and collect your child;
• only take photos in the pool area with prior arrangement (never in the changing room area). 

We can develop swimming lessons on request to cater for children with special needs. This may be in a small group setting or a 1:1 class, depending on the needs of the child.

To enrol your child or someone who you are a guardian for:

1. Create a responsible person / guest account
   • Visit the online customer portal
   • Select 'Join or book now!'
   • Select 'Swimming Lessons'
   • Select 'Create Parent / Guardian Account'
   • Select 'Next'
   • Complete your (the responsible parent / guardian) details
   • Select 'Create account'
   • Select 'Customer portal' to be taken to the swimming lessons timetable
2. Add a student
   • You should be automatically directed to the swimming lessons timetable (if you cannot see the timetable select 'Book' and 'Swimming Lessons')
   • In the top right select the 'Add a student'
   • Complete the student details
3. Determine your level (students must complete a level assessment to enrol in a day and time)
   • Select the 'Swimming Lessons' category to start the self-assessment 
   • Answer questions
   • Your level will be assigned
   • Select 'Next' to receive confirmation that you student account has been created
   • Select 'Select day and time' to be taken to the swimming lessons timetable for your allocated level
4. Enrol into your class day and time
   • Search and select your class day and time (these will be filtered to your allocated level)
   • Select 'Enrol now'
   • In the pop-up window, select 'Enrol now' for the student you wish to enrol in this class
5. Make payment
   • Select your payment plan
   • Complete the agreement of terms and conditions
   • Select your preferred payment method (bank details or credit card / debit card) for your contract and select 'Next')

Payment methods

Please note, these details you enter will be linked to your contract for all future payments. You can change your payment details in the future using your online customer portal.

Bank details

• Enter your bank details
• You will be taken to the payment gateway to make your initial payment which will need to be made by a credit / debit card
• Make payment

Credit / debit card

• Enter your credit / debit card details
• Make payment
• Contract confirmation 

• You must register your absence, via the online customer portal, before the lesson has started.  
• You must not have exceeded the number of available make-up lessons per student (eight annually, two per term).  
• If your regular lesson falls on a public holiday or Easter Sunday, classes will not be delivered and you will have a make-up lesson applied automatically.  
• Make-up lessons have an expiry of 90 days from the absent class. Make-up lessons not claimed within 90 days will be forfeited.
• Absences can be registered seven days in advance.

If you're not eligible for make-up lessons, please contact us for alternative options.