Birthday parties

By payment of the birthday party deposit the Parent/Guardian acknowledges and agrees to the following Terms and Conditions:

Party Policies

• An unsupervised child of poor swimming ability regardless of age will be removed from the water by staff if the staff member is concerned for the safety of that child.
• There is no access to the party area before food service time.
• Party areas are assigned depending on availability. Requested party areas cannot be guaranteed.
• We would appreciate, for timing purposes that children arrive dressed and ready for the water 10 minutes before the stated party time.

Bookings, Confirmation and Payment

• A non-refundable deposit of $70.00 dollars is to be paid to secure the date and time of the party. This amount is taken off the total bill.
• Party numbers and food choices must be finalised 5 days prior to the party.
• All bookings must be paid in full by 12:00 pm on the Wednesday preceding the booked party date, with final confirmation of numbers and menu selection. No changes will be accepted after this time.
• Parties cancelled 24 hours prior to the party will incur a 50% cancellation fee of the total party booking.
• There is no refund for guests who do not attend once final confirmed attendance numbers have been submitted and paid for.

Medical Conditions

• Please advise your party host of any medical conditions for the safety of the guests and staff.
• The entire Centre is a smoke free zone.

Food Information

• No changes to catering will be permitted after 3pm on Thursday prior to your party.
• Metal utensils, glassware, crockery and alcohol are not permitted in the Centre.
• We are a Nut Friendly Zone – we cannot guarantee a Nut Free Zone.
• Special dietary requirements must be arranged and finalised with confirmation of the booking before the party. An extra cost will apply, discussed at the time of the customer’s confirmation
• No dietary requirements can be changed on the day.

Water Based Activities

• Pool rules are to be observed at all times. If the children do not obey the pool rules they may be asked to sit out.

Legal Obligations

• The Horsham Aquatic Centre will not accept responsibility for damage or loss of personal property or gifts left in the facility prior, during or after the party. The parent/guardian of the birthday child and other guests attending the party will be responsible for any damage to or sustained to the Horsham Aquatic Centre by the client, or invitees, other than damage cause by the management or staff. The Horsham Aquatic Centre will not accept responsibility for any injuries sustained to any person as a result of equipment installed or utilised within the venue by the client or parties acting on behalf of the client.

Camera and Video Policy

• It is illegal to broadcast or publish images without consent.
• Photos and videos can be taken only with permission of facility staff.
• Under NO circumstances are cameras to be used in changing room areas.
• You must have consent from all relevant individuals.