Updated: 26.10.2020

Today’s announcement from Victorian Premier Daniel Andrews has confirmed the long-awaited changes to bring Victoria out of lockdown.

While these changes are indeed exciting, we are currently working through the impacts for our site and service offerings, which may take some time. We are working as quickly as possible and will provide additional updates as soon as more information is available.

We are as excited as you are and can’t wait to see you again!

Read the full statement from Victorian Premier Daniel Andrews


Updated: 18.10.2020

We’ve heard Victorian Premier Daniel Andrews’ latest announcement regarding changes to the use of indoor and outdoor pools.

In line with changes regarding capacity limits for lap swimming in outdoor pools, from 7:00pm tonight, additional bookings will be made available via our online booking system.

Bookings have been in high demand since reopening, which we are incredibly grateful for. We are really excited that more people can now come for a swim, however, even with the increase we are still operating under limitations. If you do miss out on booking, please keep checking back each time new bookings are released and we hope you will be swimming as soon as possible.

Thank you for your patience and understanding.

We are excited that Victoria is making great progress towards reopening and want to thank you for your ongoing support throughout this challenging time. Please continue checking our website for the latest information regarding service updates.


Updated: 09.10.2020

We are reopening!

We’re thrilled to announce that we will be reopening our centre on Monday 12 October.

Due to Government restrictions, we are only able to offer outdoor activities at this stage. While some of your favourite classes, instructors and times may not be available immediately, we’re excited to welcome you back as we move forward together.

Below are the services that will be available:

Below are our operating hours:

Monday - Friday

  • 6:00 am – 10:00 am
  • 4:00 pm – 7:00 pm

Weekends

  • Closed

To ensure your safety and the safety of our staff, we have implemented a number of changes to make your return to our centre as smooth as possible. Please read the below safety measures prior to attending our centre.


  • COVID-safe training for our staff

    All staff have completed the Department of Health COVID-safe training, as well as additional training provided by YMCA Victoria to ensure they are equipped with the knowledge to keep you safe. We have also provided additional training for specific roles to ensure all programs operate safely with social distancing requirements in place.

  • Wearing a face mask in centre

    The current government restrictions require all Victorians to wear a fitted face mask that covers the nose and mouth when they leave their home. This means that face shields, bandanas, scarves, loose snoods, or loose neck gaiters on their own are no longer considered a sufficient face covering.

    These restrictions also apply at our centre. All staff will be wearing a face mask in the centre, unless they are doing an activity that is exempt from the restrictions. For instance, our group fitness instructors do not need to wear a face mask when they are instructing a class (but they will be required to wear a mask at all other times!).

    Visitors are also expected to wear a face mask when they visit the centre. Again there are exemptions for visitors who are doing physical activity where they are out of breath or puffing, such as: 

    • Running on a treadmill
    • High intensity and functional circuits
    • Cycle classes
    • Cardio and dance classes
    • Training and competition related to team sports (under 18 years).

    Staff and visitors are also exempt from wearing a face mask when they are having their temperature scan or when they are consuming fluids or food. If you are unsure of when you must wear a mask, please ask one of our friendly staff who will be able to provide you with the correct guidance.

  • Booking online
     To ensure we are following the government’s health guidelines, there will be a restricted number of people allowed within a space at any given time. So no one misses out, we have set up an online booking system where you can select a session time that suits you and pay immediately to secure your place. You can also book and pay over the phone by calling our customer care team on 5382 2576.
  • Temperature scanning and ID check on entry

    Please make sure you arrive 10 minutes early to your session so you have enough time to sign in and get your temperature checked. All staff and visitors will be scanned upon entry and anyone who displays a temperature of 38°C or above will not be allowed to enter the facility.

    On Sunday 11 October, the Victorian Government announced that regional Victorian businesses are required to check that patrons attending their services reside in regional Victoria. Therefore, all visitors will be asked to provide identification (Driving License or Keypass ID) to validate their address prior to entering the centre.

  • Signage and instructions

    Once you are inside the centre, you will see signage and instructions on how staff and visitors can be COVID-safe. Hygiene signage and floor, seat and bench stickers will be displayed throughout the facility to help everyone with physical distancing requirements.

  • Social distancing in centre

    A safe distance of 1.5 metres between people will be required throughout the centre and programs. All spaces within the centre have been measured and 4 metres squared occupancy restrictions per space will be enforced. Staff and visitors will be counted as they enter and exit spaces, and some seats and equipment have been removed to ensure social distancing is possible.

    Please remember that we must all play our part in helping stop the spread of COVID-19. If a visitor does not follow our COVID-safe practices, including social distancing requirements, they may politely be asked to leave the facility by a staff member.

  • Hygiene and cleaning

    When you arrive at the facility, the first thing you will notice is hand sanitiser at all entry and exit points, with the expectation that everyone (staff and visitors) sanitise their hands before entering. Hand sanitiser will be available throughout the centre and in bathrooms. 

    The entire facility will be cleaned every 24 hours and high touch points, such as doors, toilets and gym equipment, will be cleaned regularly throughout the day. Staff will also be wiping down gym equipment regularly and antibacterial wipes will be available for visitors to use before and after using equipment.

  • Our 8-step plan for a confirmed case

    Our staff have been trained to ensure that if there is a confirmed case at the centre, they have the tools and resources they need to close down safely. All visitors will have to sign in at reception when they attend their session, which allows us to contact trace those people who were at the centre. There will also be a contamination clean prior to reopening.

    Please do not visit the centre if you are experiencing any of the following symptoms: fever, cough, tiredness, cold, sore throat, runny nose, shortness of breath or headache. If you are experiencing any of these symptoms, please seek medical attention and be checked for COVID-19 at one of the testing stations across the state.