Updated: 17.12.2020

Holiday season opening hours

Horsham Aquatic Centre will be running amended opening hours over the upcoming holiday season.

This period includes the Christmas Day, Boxing Day, New Years Day and the dates surrounding.

Visit our Facebook page for updates on our opening hours during this period.

During this period visitors must continue to pre-book sessions and classes before attending our centre.


Updated: 11.12.2020

In line with recent government announcements, we’re excited to announce further changes to our services coming into effect form Saturday 5 December.

These changes are:

24/7 gym access is back, take advantage by reactivating your membership. Following the step on our membership information page.

Aquatic Hours:
Our aquatic hours are still restricted during this period please see times below.

Monday - Friday:

Indoor: 6am - 12pm and 3pm - 8pm*
Outdoor: 6am - 8am and 4pm - 8pm

Weekends 

Indoor: 8am - 1pm*
Outdoor: 1pm - 6pm

*Indoor hours are extended when the temperature is above 32 degrees

In line with capacity and density limits please note the following:

  • Bookings will still be required for land based Group Fitness Classes
  • While limits have increased there are still limits on the number of people allowed across areas in our Centre. Please ensure you adhere to the instructions of our staff and capacity signage located throughout the facility

Contact tracing: migration to Service Victoria app

Our centre has recently migrated to using the Service Victoria app to facilitate our contract tracing process.

Everyone who attends our facility is required to complete Victorian Government contact tracing requirements. Specifically, we must record your name, contact number and time of attendance. To ensure your information is stored and managed correctly, we're using the Victorian Government contact tracing system.

All users of the facility who do not have a membership or current booking will be required to check in as follows:

How to check-in

  1. Download and open the Service Victoria app

    a. Apple Devices
    b. Android Devices

  2. Scan the QR code (displayed at the entrance of the area) and follow the prompts on your phone to check-in before you enter.
  3. Show the 'Checked-in' screen with green tick to staff as you enter our facility.

Please ensure you complete each step when entering the facility. Those unable to access a device for contact tracing will need to complete a manual log-in with a member of staff at reception.

We appreciate your cooperation with contact tracing to keep our community safe.

More information on the contact tracing system can be found on the Victorian Government website.


  • COVID-safe training for our staff

    All staff have completed the Department of Health COVID-safe training, as well as additional training provided by YMCA Victoria to ensure they are equipped with the knowledge to keep you safe. We have also provided additional training for specific roles to ensure all programs operate safely with social distancing requirements in place.

  • Wearing a face mask in centre
    The current government restrictions no longer require Victorians to wear a fitted face mask that covers the nose and mouth when they leave their home. To ensure we align to all government requirements, we ask that all visitors and patrons continue to carry a face mask with them at all times when inside our centre. Although face masks are no longer mandatory for members of the public in our facilities - they are recommended by the government where social distancing can not be maintained. This could include while moving about the centre, waiting at the front desk or on pool deck during swimming lessons.
     
    If you are unsure of when you should wear a mask, please ask one of our friendly staff who will be able to provide you with the correct guidance.
  • Temperature scanning and ID check on entry

    Please make sure you arrive 10 minutes early to your session so you have enough time to sign in and get your temperature checked. All staff and visitors will be scanned upon entry and anyone who displays a temperature of 38°C or above will not be allowed to enter the facility.

    On Sunday 11 October, the Victorian Government announced that regional Victorian businesses are required to check that patrons attending their services reside in regional Victoria. Therefore, all visitors will be asked to provide identification (Driving License or Keypass ID) to validate their address prior to entering the centre.

  • Signage and instructions

    Once you are inside the centre, you will see signage and instructions on how staff and visitors can be COVID-safe. Hygiene signage and floor, seat and bench stickers will be displayed throughout the facility to help everyone with physical distancing requirements.

  • Social distancing in centre

    A safe distance of 1.5 metres between people will be required throughout the centre and programs. All spaces within the centre have been measured and 4 metres squared occupancy restrictions per space will be enforced. Staff and visitors will be counted as they enter and exit spaces, and some seats and equipment have been removed to ensure social distancing is possible.

    Please remember that we must all play our part in helping stop the spread of COVID-19. If a visitor does not follow our COVID-safe practices, including social distancing requirements, they may politely be asked to leave the facility by a staff member.

  • Hygiene and cleaning

    When you arrive at the facility, the first thing you will notice is hand sanitiser at all entry and exit points, with the expectation that everyone (staff and visitors) sanitise their hands before entering. Hand sanitiser will be available throughout the centre and in bathrooms. 

    The entire facility will be cleaned every 24 hours and high touch points, such as doors, toilets and gym equipment, will be cleaned regularly throughout the day. Staff will also be wiping down gym equipment regularly and antibacterial wipes will be available for visitors to use before and after using equipment.

  • Our 8-step plan for a confirmed case

    Our staff have been trained to ensure that if there is a confirmed case at the centre, they have the tools and resources they need to close down safely. All visitors will have to sign in at reception when they attend their session, which allows us to contact trace those people who were at the centre. There will also be a contamination clean prior to reopening.

    Please do not visit the centre if you are experiencing any of the following symptoms: fever, cough, tiredness, cold, sore throat, runny nose, shortness of breath or headache. If you are experiencing any of these symptoms, please seek medical attention and be checked for COVID-19 at one of the testing stations across the state.